E-wallet companies battle card giants in emerging markets – American Banker
Consumers in emerging markets are more likely to use a mobile app than a credit card for payments. That’s driving Boku’s move to unite mobile wallets and wireless operators to provide an interoperable cross-border alternative to Visa and Mastercard in the battle for unbanked consumers.
“If you want to reach people with payments technology, you have to use the payment methods that they use,” said Jon Prideaux, Boku’s chief executive. “We’re connecting to a mobile class that you can’t reach with cards.”
Boku, which allows consumers to make payments via their mobile accounts, just launched M1ST, a network that connects more than 330 mobile payment services in 90 countries, with as many as 5.7 billion accounts, mostly in Asia, Latin America and Africa. Mastercard and Visa and large banks are also pursuing these regions, but the San Francisco-based Boku says mobile wallets that don’t rely on cards have a head start given the relative lack of existing bank infrastructure in M1ST’s footprint.
Boku, which reports it has processed about $9 billion in payments over the past year through its core business, offers carrier billing and digital ID technology with software partners in France and recurring payments for subscriptions. Boku’s mix of products has helped build a base of more than 600 merchants and e-commerce clients such as Google, Facebook, Spotify and Netflix.
The M1ST network allows merchants to use an application programming interface to connect with mobile wallets, use carrier billing rails and integrate with real-time payment schemes to support international shopping and payments. M1ST includes large and recognizable mobile wallets in emerging markets such as GrabPay, Alipay, WeChat Pay, MPesa, Paytm and MercadoPago as well as hundreds of smaller apps.
Mobile payment systems that rely partially or entirely on telecom billing have struggled in developed banking markets. The AT&T, T-Mobile and Verizon-backed Isis mobile wallet in the U.S. rebranded as Softcard in 2014 to avoid association with a Middle Eastern militant group, then sold its technology and intellectual property to Google. In the U.K., the Vodafone and EE mobile wallet Weve dropped plans to offer mobile payments in 2015; around the same time TDC, Telenor, Telia and Three Denmark sold their mobile pay venture Paii to a bank-led consortium.
Prideaux contends the relative lack of bank cards in emerging markets puts mobile wallets that rely on wireless networks in a better position. Two-thirds of underbanked people globally have a mobile phone, according to the World Bank, while less than half of the population in Boku’s target regions has a bank-issued card, according to TheGlobalEconomy.com.
“Imagine a world that’s bifurcated into card and not card,” Prideaux said. A market that lacks an existing card infrastructure can adopt digital payments faster because there’s less of an adjustment, he said.
M1ST’s challenge is solving the fragmentation among mobile wallets, a drawback for merchants that want to sell internationally and accept cross-border payments but don’t want to establish relationships with dozens of apps. Most mobile money offerings use a single mobile operator or a wireless operator in a handful of markets, so reaching a large number of them would be difficult for an individual merchant. Safaricom powers MPesa in Kenya, for example; Ericsson powers mobile money apps in Peru.
“One of the challenges of mobile money is the general lack of interoperability between payment platforms,” said Thad Peterson, a senior analyst at Aite-Novarica.
Prideaux acknowledges that lack of interoperability. “There are many different mobile wallets and payment systems that have evolved in a way that have resulted in different standards,” he said.
M1ST attempts to solve this problem by managing technical, legal and contractual considerations tied to each mobile wallet on behalf of the merchant, creating a single location to manage different payment systems. It’s a similar concept to the U.S. card brands’ standardized buy button for card-based online payments. But M1ST is not a “buy button” for Boku as much as a way to provide connective tissue among other mobile payment systems as an international merchant acquisition play in emerging markets, Prideaux said.
“Developing an interoperable platform that could ensure that a ‘buy button’ from any mobile money platform would work on any other mobile money platform would be a more powerful approach,” Peterson said.
Visa and Mastercard did not respond to requests for comment. But both card brands have made investments in financial inclusion that include work with mobile network operators, providing competition for M1ST.
Mastercard has invested billions of dollars in developing payment technology and opening innovation hubs to bring more people into the financial system, providing more customers for Mastercard’s issuing banks. Visa has invested in similar innovation hubs and also says it engages with government and corporate partnerships to lend the card brand’s network scale to local financial inclusion initiatives.
The card brands’ plays include partnerships such as Visa’s collaboration with Mobitel in Sri Lanka and a partnership between Mastercard and Samsung to use the card brand’s Pay on Demand service to connect banks, mobile phone equipment companies and wireless carriers.
There are also technology companies building systems designed to use alternative payment methods to bring new users into the financial system. The pending Facebook-affiliated Diem stablecoin has long sold blockchain-driven financial inclusion as a benefit to assuage skeptical regulators. David Marcus, the head of Facebook’s financial services group, last week argued in a post on Medium that apps such as Facebook Messenger and WhatsApp provide payment rails internationally and at less cost than the traditional financial services system.
And Ripple, which uses blockchain technology to help users execute cross-border payments without correspondent banks, is part of the Mojaloop Foundation. Mojaloop, whose members include Google, uses open source technology to promote interoperability among mobile-first payment apps, a model similar to Boku’s M1ST.